Udemy - AI-Powered Personalized Banking and Customer Experience

AI-Powered Personalized Banking & Customer Experience

https://WebToolTip.com

Published 2/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 4h 17m | Size: 1.82 GB

Design AI-driven personalized banking systems, virtual advisors, churn models, and next-generation customer experiences.

What you'll learn
Understand the evolution of personalized banking and why AI-driven customer experience is now a competitive necessity
Design a Customer 360 personalization framework using transactional, behavioral, and graphic data
Apply the Personalization Maturity Model to assess and upgrade a bank’s AI capability
Architect AI-powered chatbots and virtual financial advisors integrated with core banking systems
Identify measurable business impact using KPIs such as CSAT, cost-to-serve, resolution time, and conversion uplift
Design and implement AI-based recommendation engines for credit cards, loans, insurance, and investments
Evaluate ethical, regulatory, and fairness considerations in AI-driven banking personalization
Build conceptual frameworks for churn prediction and Customer Lifetime Value (CLV) modeling
Develop actionable, AI-driven retention strategies using predictive analytics
Design omni-channel conversational AI systems with context memory and trust-driven interactions
Create hyper-personalized financial wellness tools using behavioral finance principles
Quantify the business value of AI-driven personalization initiatives
Develop an end-to-end Personalized Banking Ecosystem Blueprint as a capstone project

Requirements
Enthusiasm and determination to make your mark on the world!