| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ~Get Your Files Here ! | |||
| 1 - Introduction to Customer-Centric Thinking | |||
| 1. Section 1 Quiz.html | 26.4 KB | ||
| 1. Welcome to the Course.mp4 | 62.8 MB | ||
| 2 - Understanding Customer Goals | |||
| 2. Section 2 Quiz — Understanding Customer Goals.html | 31.3 KB | ||
| 3 - Building Customer Empathy | |||
| 4 - Thinking Beyond the Product | |||
| 5 - Customer-Centered Communication | |||
| 10. Lesson 5.2 — Asking Questions That Matter.mp4 | 72.6 MB | ||
| 6 - Becoming a Trusted Advisor | |||
| 11. Lesson 6.1 — Anticipating Customer Needs.mp4 | 72.4 MB | ||
| 12. Lesson 6.2 — Customer-Centric Decision Making.mp4 | 102.8 MB | ||
| 7 - Final Project | |||
| 13. Create a Customer Perspective Playbook for a fictional customer.html | 5.9 KB | ||
| 13. Customer_Perspective_Playbook_Final_Project.docx | 43 KB | ||
| 9. Lesson 5.1 — Speak the Customer's Language.mp4 | 75.6 MB | ||
| 7. Lesson 4.1 — What Success Really Looks Like.mp4 | 75.4 MB | ||
| 8. Lesson 4.2 — Understanding Customer Priorities.mp4 | 87.3 MB | ||
| 5. Lesson 3.1 — Seeing Through the Customer's Eyes.mp4 | 69 MB | ||
| 6. Lesson 3.2 — Customer Emotions Throughout the Journey.mp4 | 82.8 MB | ||
| 3. Lesson 2.1 — Customers Don't Buy Software.mp4 | 67.3 MB | ||
| 4. Lesson 2.2 — Business Goals vs Personal Goals.mp4 | 86.7 MB | ||
| 2. Lesson 1.2.mp4 | 57.1 MB |
Customer-Centric Thinking for Customer Success
https://WebToolTip.com
Published 7/2026
Created by Lois Egbom
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All Levels | Genre: eLearning | Language: English | Duration: 13 Lectures ( 1h 34m ) | Size: 911.9 MB
Understand customer goals, build empathy, improve communication, deliver value, and strengthen customer retention
What you'll learn
⚡ Develop a customer-first mindset and view customer interactions from the customer’s perspective.
⚡ Identify customer business goals, personal motivations, challenges, priorities, and desired outcomes.
⚡ Use empathy and customer-centered communication to build trust and strengthen client relationships.
⚡ Connect product adoption and features to measurable business value, impact, and customer success.
⚡ Ask stronger discovery questions that uncover customer needs, risks, expectations, and success measures.
⚡ Anticipate customer needs, manage changing priorities, and make more customer-centered decisions.
Requirements
❗ No previous Customer Success experience is required. This beginner-friendly course explains every concept clearly.
❗ An interest in Customer Success, customer experience, account management, or client relationships is helpful.
❗ No special software or tools are required. Learners only need a device to access the course and complete the exercises.
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| 876.1 MB | freecoursewb | 2 months | 0 | 1 | |
| 1.7 GB | freecoursewb | 3 months | 6 | 0 | |
| 1.5 GB | freecoursewb | 4 months | 0 | 0 | |
| 1.3 GB | freecoursewb | 4 months | 2 | 2 | |
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Udemy - Emotional Intelligence in Customer Service - Strong Relations Posted by
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